Last updated: 1 September 2026
These Terms and Conditions govern the use of barkr.eu and the sale of products through it. By placing an order you confirm that you have read and accepted them. Please read them together with our Privacy Policy, Shipping & Delivery and Returns & Right of Withdrawal pages, which form part of this agreement.
1. Who we are
barkr.eu is operated by:
- Amorphys Design SRL, trading as Barkr
- Trade Register no. J40/6029/1999
- Fiscal identification code / VAT: RO11964737
- Registered office: Prelungirea Ghencea 82A, Bucharest, Romania
- Share capital: 200 RON
- Email: barkr.agility@gmail.com · Phone: +40 722 856 389
References to “we”, “us” and “our” mean Amorphys Design SRL. References to “you” mean the person placing an order.
2. Definitions
- Consumer — a natural person acting for purposes outside their trade, business or profession.
- Professional buyer — any customer who is not a Consumer, including companies purchasing with a valid VAT identification number.
- Products — the goods offered for sale on barkr.eu.
- Order — your request to purchase Products, submitted through the checkout.
- Contract — the distance sales contract concluded between you and us as described in section 4.
3. Products and product information
We describe each Product as accurately as we can. Photographs, renders and dimensions are illustrative; minor variations in colour, finish or appearance do not constitute non-conformity. Our products are electronic devices intended for training and enrichment use with dogs, under supervision. They are not medical devices and are not a substitute for supervision, veterinary advice or training by a qualified professional.
Product availability is not guaranteed until your Order is accepted. If a Product becomes unavailable after you order it, we will tell you and refund you in full.
4. Orders and formation of the contract
Product listings are an invitation to purchase, not a binding offer. The Contract is formed only when we send you a dispatch confirmation, or, if earlier, an explicit order acceptance. An automated order acknowledgement email is confirmation that we received your Order, not acceptance of it.
We may decline an Order where the Product is unavailable, where pricing or product information was published in error, where we cannot ship to your address, or where we reasonably suspect fraud. If we decline an Order after payment has been taken, we will refund it in full.
Before submitting your Order you can review and correct the contents of your basket, your delivery details and your billing details at the checkout.
5. Prices
Prices are shown in the currency indicated at checkout.
- For Consumers in the European Union, prices include VAT at the applicable rate.
- For Professional buyers in another EU member state who supply a valid VAT identification number verified through VIES, the supply may be zero-rated and VAT accounted for under the reverse charge mechanism.
- For deliveries outside the European Union, prices are shown excluding EU VAT. Import duties, taxes and customs clearance charges are not included and are payable by you — see Shipping & Delivery.
Delivery charges are shown separately at checkout before you pay. Where we advertise a price reduction, the reference price we display is the lowest price applied during the 30 days preceding the reduction.
Prices may change at any time, but a change never affects an Order we have already accepted. If a price is displayed in error and the error is obvious, we may cancel the Order under section 4 rather than supply at the wrong price.
6. Payment
We accept the payment methods shown at checkout. Payment is processed by third-party payment providers; we do not receive or store your full card details. Your use of a payment method is subject to that provider’s own terms, and the provider acts as an independent controller of the personal data it processes.
Ownership of the Products passes to you when we receive payment in full. Risk passes to you on delivery, as described in section 7.
7. Delivery
Full delivery terms, destinations, timeframes and costs are set out on our Shipping & Delivery page, which forms part of these Terms.
Agreed delivery period. Our products are built in small batches to order rather than held in stock. The delivery period is therefore longer than the 30-day default that would otherwise apply, and by placing an Order you expressly agree to the following delivery period: dispatch within 14–30 days of receiving cleared payment, plus the transit time for your destination shown on our Shipping & Delivery page. The expected dispatch window is shown on the product page and again at checkout before you pay.
If we fail to deliver within the agreed period, you may ask us to deliver within an additional period appropriate to the circumstances. If we fail to deliver within that additional period, you may terminate the Contract and we will refund all sums paid without undue delay. Where delivery within the agreed period is essential for you, or where we have refused to deliver, you may terminate immediately without granting an additional period.
For Consumers, the risk of loss or damage passes to you when you, or a person you have designated other than the carrier, takes physical possession of the Products. For Professional buyers, risk passes when the Products are handed to the carrier.
8. Right of withdrawal
If you are a Consumer, you have the right to withdraw from the Contract within 14 calendar days without giving any reason. The procedure, the exceptions, who bears the return cost, and the online withdrawal function are set out in full on our Returns & Right of Withdrawal page.
The right of withdrawal does not apply to Professional buyers.
9. Legal guarantee of conformity
We are liable to Consumers for any lack of conformity that exists at the time of delivery and becomes apparent within two years of delivery. This is a statutory right and it is free of charge.
If a Product is not in conformity, you may require it to be brought into conformity by repair or replacement. If repair or replacement is impossible, disproportionate, not completed within a reasonable time, or would cause significant inconvenience, you may request a proportionate price reduction or terminate the Contract. For a defect appearing within the first year after delivery, it is presumed to have existed at the time of delivery unless we prove otherwise.
Where you exercise this right, we bear the cost of returning the Product to us. To make a claim, contact barkr.agility@gmail.com with your order number and a description of the fault.
Nothing in these Terms limits or excludes your statutory rights as a Consumer.
10. Correct use, and what is not covered
The legal guarantee does not cover fair wear and tear, or damage caused by misuse, accident, neglect, unauthorised modification or repair, use with unsuitable accessories or consumables, exposure to conditions outside the product’s stated operating range, or failure to follow the instructions supplied.
Our products contain electronics and moving parts. You are responsible for supervising your animal during use and for placing and securing the device appropriately.
11. Intellectual property
All content on barkr.eu — including text, photographs, illustrations, video, product designs, firmware, software, logos and the Barkr name — is owned by us or licensed to us and is protected by intellectual property law. You may view and print pages for your own non-commercial use. You may not otherwise reproduce, distribute, modify, decompile or create derivative works without our prior written permission.
Purchasing a Product grants you ownership of the physical item and a non-exclusive, non-transferable licence to use its embedded firmware and any companion software for their intended purpose. It does not transfer any intellectual property rights.
12. Liability
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for defective products under product liability law, or for any other liability that cannot lawfully be excluded.
Subject to that, and to the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of data, or loss arising from use of a Product otherwise than in accordance with its instructions. For Professional buyers, our total liability under a Contract is limited to the price paid for the Products under that Contract.
13. Events outside our control
We are not liable for failure or delay in performing our obligations where that failure or delay results from events outside our reasonable control, including supply chain failures, transport disruption, industrial action, natural events, epidemics, and acts of government. Where such an event occurs we will contact you and, if the delay is substantial, you may cancel the affected Order and receive a full refund.
14. Your account
If you create an account you are responsible for keeping your credentials confidential and for activity carried out under your account. Tell us promptly at barkr.agility@gmail.com if you believe your account has been used without your authorisation. We may suspend or close an account used fraudulently or in breach of these Terms.
15. Personal data
We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and applicable Romanian law. See our Privacy Policy for what we collect, why, how long we keep it and what rights you have, and our Cookie Policy for cookies and similar technologies.
16. Changes to these Terms
We may update these Terms. The version in force at the moment you place an Order is the version that governs that Order. Changes are effective when published on this page, and the date at the top shows when they were last revised.
17. Complaints and dispute resolution
If something has gone wrong, contact us first at barkr.agility@gmail.com. We aim to acknowledge complaints within 5 business days and resolve them within 30 days.
If we cannot resolve it between us, Consumers may contact the Romanian National Authority for Consumer Protection (ANPC) at anpc.ro, or submit a complaint through the alternative dispute resolution system at reclamatiisal.anpc.ro.
Consumers resident in another EU member state may also contact the consumer dispute resolution body designated in their own country, or the European Consumer Centre network for cross-border assistance.
18. Governing law and jurisdiction
These Terms and any Contract are governed by Romanian law. If you are a Consumer resident in another country, this choice of law does not deprive you of the protection of any mandatory provisions of the law of your country of habitual residence, and you may bring proceedings in the courts of that country.
For Professional buyers, the courts of Bucharest, Romania have exclusive jurisdiction.
19. General
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions continue in force. Our failure to enforce a provision is not a waiver of it. You may not transfer your rights or obligations under a Contract without our written consent.
20. Contact
Amorphys Design SRL
Prelungirea Ghencea 82A, Bucharest, Romania
Email: barkr.agility@gmail.com
Phone: +40 722 856 389