Last updated: 1 September 2026
This page sets out where we ship, what it costs, how long it takes, and what happens if something goes wrong in transit. It forms part of our Terms and Conditions.
1. Where we ship
We ship to Romania, to all European Union member states, and to most destinations worldwide. A small number of countries are excluded because of carrier restrictions or export rules. If we cannot ship to your country, the checkout will tell you before you pay.
2. Build time before dispatch
Our products are made in small batches to order, not held in stock. We dispatch within 14–30 days of receiving cleared payment. Transit time is additional, and is shown in section 3.
We know that is longer than you may expect from a shop. It is what building electronics in small runs actually takes, and we would rather tell you plainly up front than promise a date we cannot hold. The dispatch window is shown on every product page and again at checkout, before you pay.
If an item turns out to be unavailable after you order, we will contact you promptly with the option to wait, substitute, or cancel for a full refund.
3. Delivery times
Estimated transit times after dispatch:
| Destination | Estimated transit |
|---|---|
| Romania | 1–3 business days |
| European Union | 3–8 business days |
| Rest of world | 7–21 business days |
These are estimates provided by our carriers, not guarantees. Customs clearance, weather and carrier backlogs can extend them, and we have no control over those.
3a. Total time, and your rights if we are late
Adding build time to transit, the delivery period you are agreeing to when you order is:
| Destination | Build | Transit | Total |
|---|---|---|---|
| Romania | 14–30 days | 1–3 business days | approx. 15–35 days |
| European Union | 14–30 days | 3–8 business days | approx. 17–42 days |
| Rest of world | 14–30 days | 7–21 business days | approx. 21–55 days |
This is an expressly agreed delivery period. Consumer law sets a default maximum of 30 days for delivery where the parties have not agreed otherwise. Because our products are built to order, we agree a longer period with you instead, and you accept it when you place your order. That is why the dispatch window appears on the product page and at checkout rather than only here.
If we fail to deliver within the agreed period, you may ask us to deliver within an additional period appropriate to the circumstances. If we fail again, you may cancel the order and we will refund everything you paid without undue delay. If delivery by a particular date was essential and you told us so, or if we refuse to deliver, you may cancel immediately without granting extra time.
4. Shipping costs
Shipping is charged at cost. We pass on the carrier’s price for your destination and parcel weight, and we do not add a handling surcharge.
The exact delivery charge for your order is calculated at checkout, based on destination and parcel weight, and is shown to you in full before you pay. We occasionally run promotions that include free or reduced delivery; where one applies it is shown at checkout.
5. Carriers and tracking
We ship with FedEx, UPS, DPD, GLS or another comparable carrier. Once your parcel is dispatched we send you a confirmation email with a tracking number. Tracking may take up to 24 hours to become active after you receive it.
To deliver your parcel, we pass your name, delivery address and phone number to the carrier. See our Privacy Policy.
6. Deliveries outside the European Union
This section matters — please read it before ordering from outside the EU.
- Orders shipped outside the EU are priced excluding EU VAT.
- Import duties, taxes, customs clearance and carrier handling fees are payable by you, to your local authorities or carrier, on top of what you paid us. We cannot calculate or collect them in advance, and we cannot tell you what they will be — they depend on your country’s rules and the declared value.
- We declare the true value and nature of the goods on customs paperwork. We cannot mark a shipment as a gift or under-declare its value, and we will decline requests to do so.
- If you refuse a parcel or fail to pay import charges and it is returned to us, we will refund the price of the goods less the outbound shipping, the return shipping and any charges levied on us.
- Some countries restrict the import of devices containing lithium batteries or radio transmitters. Check your local rules before ordering.
7. Delivery address and failed deliveries
Please check your delivery address carefully at checkout. We cannot change an address once a parcel has been dispatched. If a delivery fails because the address was incorrect or incomplete, or because nobody was available across the carrier’s delivery attempts and the parcel was not collected from the pickup point in time, and the parcel is returned to us, we will refund the price of the goods less the outbound and return shipping costs. If you would like it sent again, a new delivery charge applies.
8. Damage, loss and missing items
Risk passes to you when you, or someone you have nominated other than the carrier, takes physical possession of the goods. Until then, damage or loss in transit is ours to resolve.
If your parcel arrives visibly damaged, note it on the carrier’s delivery record where possible and photograph the packaging and contents before unpacking further.
Tell us within 48 hours of delivery if goods arrive damaged, or if items are missing from your parcel, at barkr.agility@gmail.com with your order number and photographs. Reporting later does not remove your statutory rights, but it makes a carrier claim harder to substantiate.
If a parcel is confirmed lost in transit, we will resend it or refund you in full, at your choice.
9. Returns
Delivery costs are also relevant if you change your mind. See our Returns & Right of Withdrawal page, which explains what we refund and what you pay.
10. Contact
Questions about a delivery: barkr.agility@gmail.com · +40 722 856 389