Last updated: 1 September 2026
You have two separate sets of rights, and it helps to know which one applies:
- You changed your mind. You have 14 days to withdraw from the contract, no reason needed. You pay the return shipping. Section 1 below.
- The product is faulty or not as described. You have two years of legal guarantee rights, and we pay the return shipping. Section 3 below.
1. Right of withdrawal — 14 days, no reason required
If you are a consumer, you may withdraw from your purchase within 14 calendar days without giving any reason and without penalty.
1.1 When the 14 days start
The period runs from the day on which you, or a third party indicated by you other than the carrier, take physical possession of the goods. Where an order is delivered in several separate parcels, it runs from the day you receive the last parcel.
If the 14th day falls on a weekend or public holiday, the period ends on the next business day.
Cancelling before your order ships. Because our products are built to order, there is a period of 14–30 days between your payment and dispatch. You may withdraw at any point during that time as well — you do not have to wait until the goods arrive. If you withdraw before dispatch, there is nothing to return and we refund you in full, including any delivery charge, within 14 days.
1.2 How to withdraw
Use our online withdrawal form:
Withdraw from your contract here
The form asks for your name, order number and contact email. When you submit it, we send you an automatic confirmation email containing your declaration and the exact date and time we received it. Keep that email — it is your proof that you withdrew within the deadline.
You may also withdraw by any other unambiguous statement, for example by emailing barkr.agility@gmail.com. You do not have to use our form or the model wording below. To meet the deadline it is enough that you send your communication before the 14 days expire — you do not need to have returned the goods by then.
1.3 Model withdrawal form
You may, but need not, use this wording:
To Amorphys Design SRL, Prelungirea Ghencea 82A, Bucharest, Romania, barkr.agility@gmail.com:
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on: __________
Order number: __________
Name of consumer: __________
Address of consumer: __________
Date: __________
1.4 Sending the goods back
Send the goods back to us without undue delay and in any event within 14 days of telling us you are withdrawing. The deadline is met if you dispatch them before that period expires.
Return address:
Prelungirea Ghencea 82A, Bucharest, Romania
Please include your order number in the parcel, and use tracked shipping — until the parcel reaches us, proof of dispatch is your protection.
1.5 Who pays what
- You bear the direct cost of returning the goods.
- We refund the price you paid for the goods, plus the standard outbound delivery cost. If you chose a more expensive delivery method than our cheapest standard option, we refund only the cost of the standard option.
- We do not charge a restocking fee.
1.6 Your refund
We refund you without undue delay and no later than 14 days from the day we are informed of your decision to withdraw. We may withhold the refund until we have received the goods back, or until you supply evidence of having sent them, whichever is earlier.
We refund using the same payment method you used, unless you expressly agree otherwise. You will not incur any fee from us for the refund.
1.7 Handling the goods before returning them
You may handle and inspect the goods as you would in a shop — unpack them, look at them, check they work. You are liable only for any diminished value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. In practice: unboxing and testing is fine; heavy use, damage, or losing parts is not, and we may deduct a corresponding amount from your refund. Where we make a deduction we will explain how we calculated it.
Please return the goods complete, with all accessories, cables and documentation, in their original packaging where you still have it. Missing original packaging does not void your right to withdraw, but it may reduce the goods’ value and therefore your refund.
1.8 When the right does not apply
The right of withdrawal does not apply to:
- Goods made to your specification or clearly personalised.
- Sealed goods that are not suitable for return for health protection or hygiene reasons, if unsealed after delivery.
- Goods that after delivery become inseparably mixed with other items.
- Digital content supplied on a non-tangible medium, where supply began with your prior express consent and your acknowledgement that you thereby lose the right of withdrawal.
The right of withdrawal is a consumer right. It does not apply to purchases made by businesses or other professional buyers.
2. Returning part of an order
You can withdraw from all or part of an order. If you keep some items, we refund the price of the returned items; whether we refund the outbound delivery cost depends on whether delivery would still have been charged for the items you kept.
3. Faulty, damaged or misdescribed goods
This is separate from the 14-day right above, and it lasts far longer.
We are liable for any lack of conformity that exists at the time of delivery and becomes apparent within two years. Where a defect appears within the first year, it is presumed to have existed at delivery unless we can prove otherwise.
If a product is faulty or not as described, you can require repair or replacement free of charge. If repair or replacement is impossible, disproportionate, not completed within a reasonable time, or would cause you significant inconvenience, you may request a proportionate price reduction or terminate the contract for a refund.
Where a product is faulty, we pay the return shipping. Contact barkr.agility@gmail.com with your order number, a description of the fault and photographs or video where relevant, and we will arrange the return before you send anything back.
This is a statutory right, provided free of charge, and it exists independently of any commercial warranty.
4. Damage in transit
If your parcel arrives damaged, report it within 48 hours as described on our Shipping & Delivery page. Transit damage is our responsibility to resolve, not yours.
5. Complaints
If you are unhappy with how we have handled a return, write to barkr.agility@gmail.com. If we cannot resolve it, consumers may contact the Romanian National Authority for Consumer Protection at anpc.ro or use the alternative dispute resolution system at reclamatiisal.anpc.ro. Consumers resident elsewhere in the EU may contact the dispute resolution body designated in their own country.
6. Contact
Amorphys Design SRL
Prelungirea Ghencea 82A, Bucharest, Romania
Email: barkr.agility@gmail.com · Phone: +40 722 856 389